Support
Questions, issues, or ideas — we're here to help.
Common questions
How long does a fax take?
Most faxes are delivered within 1–3 minutes. Long documents may take longer.
My fax failed — what do I do?
Contact us with your Fax ID (from your receipt email) and we'll investigate and help.
Can I get a refund?
Faxes that fail due to a system error on our end are eligible for a credit or refund. Contact support with your Fax ID.
What file types are supported?
PDF, PNG, JPG, TIFF, and HEIC. PDFs give the best fax quality.
Do I need an account?
No. Just provide your email at checkout for a delivery receipt.
How do I view my fax history?
Go to Fax History, enter your email, and we'll send a secure 15-minute link.
Is my document secure?
Files are encrypted in transit and stored only temporarily. They are deleted immediately after transmission.
Can I send international faxes?
Yes. Enter the full international fax number including country code, e.g. +44 20 7946 0000.
Still need help?
Send us a message and we'll get back to you within 24 hours.